Support

Every customer is a VIP at Rich Palms Casino, so it shouldn’t come as a surprise to learn that the casino offers a full range of support services.

If you have a query or comment to make, there are several useful areas on the site that could help you unearth the information you need. Check out the terms and conditions and the FAQ area if possible, as it could mean you don’t need to get in touch at all.

However, if you’re stuck, there are two ways to get in contact with the team. It doesn’t matter what day it is or what time it is either – the team is available 24/7 all through the year, seven days a week.

Best option – use live chat to say hi!

The live chat facility is available for all members to use. It means you can type your query and an agent will respond to you as quickly as possible. You can have a live conversation with someone on the casino team to resolve any question you might have. How simple is that? Try it and see – and if you just want to say hello, you can do that too. We love to hear from our members.

If it’s not urgent, you can send an email instead

This is a good method to use if you have something to ask that isn’t time sensitive. You might find it is the better option if you can’t hang around to discuss something live with the team.

At Rich Palms Casino, customer service is hugely important. The team takes it very seriously and aims to resolve any query or issue as quickly as possible. Remember, you can contact the team whenever you wish. They’re here to help.